Privacy Policy

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Privacy Policy

Effective Date: March 26, 2025

1. Introduction

MILD FRENZY LIMITED ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website ressada.com (the "Site") and our AI-powered insight generation tool (the "Service"). This policy applies to all users of the Site and Service.

2. Information We Collect

We collect the following types of information:

  • Registration Information: When you register for an account, we collect your email address. This information is collected through Clerk, our authentication provider.

  • Usage Data: We collect limited information about your usage of the Service. Specifically, we track:

    • When a user last visited the site.
    • Any errors encountered by the user while using the Service. We do not store any search queries you enter, the features you use, the frequency of your use, or the types of data you upload or provide.
  • Data Stored in Our Databases: We store the unstructured text data that you upload or provide in our local MongoDB database and Cloudflare R2. This data is used to provide the data to you.

    Data is stored in the local MongoDB for 12 months and in Cloudflare R2 indefinitely unless a deletion request is received. The local MongoDB database is used during processing, and Cloudflare R2 is used to store files in JSON format. Any raw CSV data uploaded by a user is kept for a maximum of 3 months.

    When data is uploaded by the user, it is stored in R2 with a link to the file stored in D1. After the data is processed, this data is stored on a local virtualised machine. The data is processed, and after processing, is marked for deletion in 3 months. Processed data is stored in then stored in the local MongoDB and sent to R2 for the site to access.

  • Access Control Information: We store information about your access permissions in Cloudflare D1. This information is used to control which data you can access.

  • IP Address and Device Information: While we do not directly collect or store IP addresses or device information, our third-party service providers, Cloudflare and Netlify, may collect this information for security and performance purposes. Please refer to their respective privacy policies for more information.

  • Cookies and Tracking Technologies: We do not use cookies and similar tracking technologies to track your activity on the Site.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing the Service: To authenticate you, provide you with access to the Service, and generate AI-powered insights based on your data.

  • Improving the Service: Analysing error logs and understanding user visit patterns will allow us to improve the stability and usability of the Service.

  • Security: To protect against fraud, abuse, and unauthorised access.

  • Customer Support: To respond to your inquiries and provide technical support.

4. How We Share Your Information

We share your information with the following third parties:

  • Clerk: We use Clerk for user authentication. We share your email address with Clerk. https://clerk.com/legal/privacy.

  • Cloudflare: We use Cloudflare for data storage (R2) and access control (D1). We share your unstructured text data with Cloudflare R2 and your access permissions with Cloudflare D1. We use Cloudflare workers to power the website and control access permissions for the fronted site. https://www.cloudflare.com/en-gb/privacypolicy/.

  • Netlify: We use Netlify to host the Site. The Site is built with Nextjs. https://www.netlify.com/privacy/

  • AI Google Gemini: We use the Google Gemini API as our AI model to process your data. Specifically, we send the unstructured text data you upload to Google Gemini for analysis. For user chats, a subset of the unstructured data is sent to Google Gemini API on the frontend. We make best efforts to scrub potentially sensitive information from the data before sending it to Google Gemini, but we cannot guarantee that all personal information will be removed. Please refer to Google's privacy policy for the Gemini API for more information about how Google uses your data: https://ai.google.dev/gemini-api/terms

  • Legal Compliance: We may disclose your information if required by law or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as necessary to provide you with the Service and for the purposes described in this Privacy Policy. Specifically:

  • Data is retained in MongoDB for 12 months.
  • Data is retained in Cloudflare R2 indefinitely unless a deletion request is received. The raw data is stored for a maximum of 3 months.

We retain data in MongoDB for 12 months to facilitate efficient processing and analysis of text data before sending processed data to R2. We retain data in Cloudflare R2 indefinitely to allow for long-term data access. You have the right to request deletion of your data at any time.

6. Your Rights

You have the following rights with respect to your information:

  • Access: You have the right to access your data.
  • Correction: You have the right to correct inaccurate or incomplete data.
  • Deletion: You have the right to request deletion of your data. To request deletion, please contact us at 111 Beehive Lane, London, IG1 3RN. We will process your request within 5 working days. Once confirmation is received, an automation task will perform the deletion from servers. Data will then no longer be recoverable. We will confirm that the deletion has been completed.
  • Objection: You have the right to object to the processing of your data.
  • Data Portability: You have the right to receive your data in a portable format.

7. Data Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. These measures include:

  • Encryption of data in transit using TLS/SSL.
  • Encryption of data at rest in Cloudflare R2.
  • Access controls to limit access to your data.
  • Use of a secure Docker container for MongoDB.
  • We use AI-powered techniques as part of our data scrubbing process. The AI is used to check data headers for key words or phrases that may suggest a privacy risk. For example: location, email, phone, addresses.

Disclaimer Regarding Data Scrubbing: We make best efforts to scrub private information from the data you upload. However, we cannot guarantee that all personal information will be removed. You are responsible for ensuring that the data you upload does not contain sensitive personal information. We are not responsible for any personal information that is inadvertently stored in our system despite our best efforts.

8. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at iqbal@iqbala.com.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site and notify you by email. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Mild Frenzy Limited
111 Beehive Lane, London, IG1 3RN
iqbal@iqbala.com

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